Lotter7 FAQ — All Your Questions Answered in One Place

Lotter7 has a total of 5 VIP Tiers Yes. To reach each tier, you need to place a set amount in monthly bets:

• Bronze: ৳5,000+ bet per month — 5% weekly cashback, priority support.
• Silver: Bet ৳20,000+ per month — 8% cashback, a monthly free spin pack, and faster withdrawals.
• Gold: ৳50,000+ bet per month — 12% cashback, dedicated account manager, and a special birthday bonus.
• Platinum: Bet ৳1,50,000+ per month — 15% cashback, unlimited withdrawals, and exclusive tournament access.
• Diamond: By invitation only — personal account manager, custom bonuses, and invitations to VIP events.

Your tier is calculated automatically each month. You can check your current tier and points on the account dashboard.

There are typically two reasons an account gets locked:

• Repeated incorrect password attempts: After 5 consecutive incorrect password attempts, your account 30 Minutesis automatically locked. Please wait 30 minutes and try again. You do not need to contact support in this case.
• Security Verification: If a login attempt is made from an unrecognized device or unusual location, the system automatically locks the account and sends an SMS to your registered number.

Steps to resolve:

• Click the "Forgot Password?" link on the login page and set a new password using the OTP sent to you.
• If that still doesn't work support@lotter7.net— email us with your NID number and registered mobile number.
• Your account is typically reactivated within 2–4 hours.

If you have self-excluded, your account cannot be reopened before the specified period ends.

Yes, lotter7 supports multiple languages. There are two ways to change the language:

• While logged in: Click the profile icon in the top right → "Settings" Choose → "Language & Region" Go to Options → select your preferred language and save. The change takes effect immediately.
• Without logging in: There's a language selector dropdown in the footer at the very bottom of the website. You can change it from there.

Lotter7 is currently available in Bengali, English, and Hindi. You can also change the language from the app settings on the mobile app. Once your preference is saved, the platform will open in that language every time.

Yes, lotter7 has Accumulator and series bets are fully supported. Many users also refer to these as "multi-bets" or "combo bets".

How to submit:

• Go to the Sports Betting section and click on a match market — it will be added to your bet slip.
• Next, click on another match market — both selections will be added to your slip.
• This way, up to a maximum of 20 Selections can be added to an accumulator.
• On your bet slip, select the "Accumulator" or "Acca" tab, enter your stake, and confirm the bet.

Please note: All selections must win — if even one loses, the entire accumulator is lost. However, since the odds multiply together, a winning acca pays out significantly more. Minimum bet ৳50.

On lotter7, some details can be updated by you directly, while others require help from our support team:

• You can change this yourself: Email address, contact address, and password — update these directly from your account settings.
• Changes made through support: Full name (must match your NID), mobile number.

Steps to change your mobile number:

• support@lotter7.netEmail us at.
• Subject: "Request to Change Mobile Number".
• Send photos of your old number, new number, and both sides of your NID.
• Once verified, the update will be completed within 24–48 hours.

Name changes are restricted for security reasons — approval is generally granted for spelling corrections or post-marriage name updates.

Lotter7 follows the rules below for matches that are cancelled or abandoned mid-game:

• Cancelled before kick-off: The full bet amount will be returned to your wallet within 24 hours.
• Once the designated overs/time is completed (cricket: 5 overs, football: 45 minutes): The bet is settled based on the result up to that point.
• Abandoned before completion: The bet is declared void and the full stake is refunded.
• On accumulator bets: The cancelled match is removed from the slip and the remaining selections are recalculated.

Refunds typically take 24–48 hours to process. If you see a "Void" status in your betting history, the process is already underway.